(left to right): Anna Noel, John Sourial, ASQ® San Francisco Secretary, and Ms. Hui-ling (Yoko) Ling
Each year, a few GGU student award-winners have the opportunity to present their research on quality and process improvement to industry professionals belonging to ASQ (The American Society for Quality) and earn tuition scholarships in the process. This opportunity is thanks to the sponsorship of GGU Quality Management Professor Shinmei Kiyohara.
Anna Noel (MS, Project Management candidate) described how a Six Sigma approach to Quality Management was successfully applied to improve nursing-staff performance in a Dallas, TX area hospital. The Define, Measure, Analyze, Improve, and Control (DMAIC) approach was also used and successfully addressed upper management’s goals for the 600-bed facility. As a result, a key medical procedure was reduced from 43 to 30 minutes, an adjustment to the shift-change procedure resulted in adequate staffing — and nurses enjoyed that they did not have to walk as far during their shifts.
Hui-ling (Yoko) Ling’s (MS, Project Management candidate) winning paper, “Improving Production with DMAIC Case Analysis,” describes a company with long-standing delivery-time issues. In her presentation, Ling outlined a case study about the company’s long throughput time (TPT) and the Six Sigma DMAIC methodology used to improve the TPT process.
“I’m proud of these students’ accomplishments.” Says Marie Spark, MBA, PMP®, Project Management Program Director & Lecturer.” To me, Golden Gate University is all about providing our students with hands-on experience and the chance to share knowledge with industry professionals. “
A list of papers and reports from Anna Noel, a scholarship winner.
American Hospital Association’s TrendWatch: Chartbook (2015)Quality Resources from the American Quality Association
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